How to Fix Frozen or Stuck Update on 11th Generation Honda Vehicles

Summary

I’ll start off by saying that I am not a mechanic. I actually work in cybersecurity, which probably helped me resolve this issue. For weeks, every time I started the car, it would pop-up with a banner saying “update paused.” When I checked th update, it would always be stuck at 62% complwte but never make progress. Fortunately, I found a fix.

My car is a 2025 Civic Si, but the instructions should apply to any modern Honda vehicles including Honda Accord, Civic, CRV, and other models with the built-in entertainment system.

Initial Troubleshooting

As any good tech person, I tried to restart the system by holding the Home + Radio power button for about 10 seconds then choosing “Reboot.” Unfortunately for me, this did not resolve the issue. However, I would highly recommend you try this first since it could be a quick solution to this problem.

Next, I tried booting to safe mode by following the same process as above but choosing “Safe Mode” instead of “Reboot.” It still didn’t work at this point. However, while in safe mode, I found some steps that did work. 

The Solution

First, boot into safe mode (you might not need to do this, but I did it anyway to stop any apps from interfering).

IMPORTANT: Next, go to Settings > Security > Clear credentials > Click OK. 

What this does is clear any expired certificates from your system. My hypothesis is that the issue with updates becoming stuck stems from the certificates on the system expiring before the update has a chance to complete. 

Testing the Fix

After trying the above fix, check to see if it is resolved. Go to Settings > Advanced Settings > System > System update and it should resume downloading momentarily. Fair warning, its still going to take a long time to complete.

If it still does not work, try to turn off the Wi-Fi on your car then reconnect. At this point, if the issue continues and your car is under warranty, I would suggest you call your local Honda dealership to see if they can resolve it. 

If your car is not under warranty, I would suggest trying to reset the device first to see if that fixes the issue.