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Network & Cyber Support Specialist

NetSmart, Inc

Technical Support Specialist

JiLaSoan Technologies

• Monitors servers and networks daily to ensure customers have maximum availability.
• Saves thousands of dollars for customers by negotiating contracts, recommending alternative solutions, and auditing systems for unnecessary licenses or services.
• Prioritizes meetings, projects, and tickets to focus on urgent issues and meet deadlines.
• Deploys and maintains servers, firewalls, routers, and switches according to product lifecycles.
• Administers Active Directory, Azure, Microsoft 365, Google Workspace, and VOIP systems for 15 customers and adjusts licensing, users, groups, and settings according to customer needs.
• Manages escalation requests from Tier I technicians and quickly provides solutions.
• Standardizes procedures for configuring and securing servers, firewalls, routers, switches, cloud applications, and computer endpoints.
• Tests and implements new technologies to ensure they align with customer needs and policies.
• Leads projects to secure and protect customer IT infrastructure.

Computer Hardware Technician

NetSmart, Inc

• Disassembled laptops and desktops to upgrade or replace CPUs, RAM, and HDD/SSD storage.
• Re-imaged new computer systems to minimize supply chain risks and remove bloatware.
• Created user accounts, configured group policy, adjusted BIOS settings, installed patches, and updated system drivers.
• Visited customers to install computers and monitors in their offices.

Office Administrative Assistant

Surveying Solutions, Bolton & Menk, Inc.

• Provided excellent customer service via phone and email to address customer requests regarding projects, schedules, and cost estimates.
• Redesigned the company website which increased SEO rankings and generated more leads.
• Entered opportunities into the CRM and assisted project managers with plans and schedules.
• Organized the equipment storage rooms and conducted periodic safety audits.

Bachelor of Science - BS

ECPI University

Cyber & Information Security Technology

Certificate

Wake Technical Community College

Information Technology: Info Technologies Foundations

Dean's List

ECPI University

Recognized for high academic performance throughout the duration of my bachelor's degree program at ECPI University.

CyberPatriot Competition

CyberPatriot

Participated on a team in the CyberPatriot competition through the Civil Air Patrol cadet program. During the 2020-2021 competition, we placed 2nd in the NC Gold Tier All-Service division.

Logistics NCO, IT Officer, Color Guard Commander, Flight Commander, and Cadet Advisory Council representative

Civil Air Patrol

Volunteered in the Civil Air Patrol cadet program, the auxiliary of the U.S. Air Force. Held staff positions including Logistics NCO, IT Officer, Color Guard Commander, Flight Commander, and Cadet Advisory Council representative for MAR-NC-145.